Many TMO leaders have been waiting to hear from case managers for more than 6 months given the insufficient number of case managers to support the unprecedented disaster of Hurricane Harvey. After hearing those stories, TMO decided to call on the City to increase capacity for Disaster Case Management as well as to improve coordination and transparency of the process.

TMO leaders spoke at City Council regarding the need for more case managers and also met with the Director of Housing and Community Development to follow up on this need. The City of Houston is now opening lines of communication for community members and nonprofit agencies through a series of public Hurricane Harvey Recovery meetings for each district in March.