According to regular Metro bus rider Julia Ramirez, it is going to take a lot more than minor changes to make bus service in Houston more rider friendly. She notes that her commute takes at least two hours each way, and requires three transfers. She presents a four-step proposal for wholesale improvement in the article below. [Photo Credit: Gary Coronado, Houston Chronicle ]

More Than Tweaks Needed to Achieve Rider-Friendly Bus Service, Houston Chronicle [pdf]